FAQs

FAQs

How does this all work?

If you’ve checked out our website and are interested in reserving some rentals, please call or email us. We’ll respond within 24 hours with a personalized quote and a copy of our contract. Then, if you agree and would like to move forward, you sign the contract and pay the 50% deposit to hold your date. Due to high demand, we cannot hold an event date until we receive a signed contract and deposit.

Do you offer set-up?

Of course! We offer set up and tear down-contact us for more details.

Do I need to wash the dishes before I return them?

Nope. Just make sure they are scraped of any large food particles and out back in the bins they arrived in, and we will take care of the rest.

How long do I have the rentals for?

Our general rental period is a few hours before your event until the morning after your event. We are flexible, so if you need them longer, just ask.

Do I need to put down a deposit to hold my rentals?

Yes-In order to guarantee your items are saved for you, we require a 50% deposit. The remaining balance is due 30 days before the event date.

Can I pick up my order from the you?

Yes, you can avoid the delivery/pick-up fee by picking up and dropping off the rentals yourself. Make sure you have enough space in your vehicle before choosing this option!

How far in advance should I place my order?

We recommend you secure your order with a 50% deposit as soon as you know. Weekends in north central Washington are very busy, especially in the summer months.

Any other fees?

There is a 13% non-refundable cleaning fee associated with all of our rental agreements.

Can I come look at your products?

Yes-please let us know, and we can arrange a time to make that happen.

Do you offer delivery?

Yes- a $50 flat rate will be charged for delivery within a 50 mile round trip from Wenatchee. After that, fees will be calculated at $0.79/mile after the first 50 miles.

Is there a minimum order?

Minimums apply to orders placed outside of one month of an event. The minimum rental fee is $200. There are no minimums for orders placed within one month of your event. Delivery fees still apply to whatever amount you order.

What if I’m looking for something that I can’t find on your website?

Just let us know. We’d love to help you find items that can add the perfect detail to your special day.

Can I change my order?

You can make any changes you need to up to 2 weeks before your event.