Frequently Asked Questions
Everything you need to know about booking event rentals, deposits, delivery, pickup, setup, cleaning, and order changes.
Booking & Quotes
How does the rental process work?
Start by browsing our rental catalog and building a wishlist, or contact us directly with the items you are interested in. We’ll respond with a personalized quote and a copy of our rental contract.
To officially reserve your rentals and event date, we require a signed contract and a 50% deposit. Due to high demand, rental items and event dates are not held until both the signed contract and deposit are received.
How far in advance should I place my order?
We recommend securing your rentals as soon as you know your event date and rental needs. Weekends in North Central Washington can book quickly, especially during the busy summer and wedding seasons.
Can I change my order after booking?
Yes. You may make changes to your order up to 2 weeks before your event, subject to availability.
What if I’m looking for something I don’t see on the website?
Let us know. We’re happy to help you find rental pieces or details that fit your event, even if you do not see exactly what you’re looking for in the catalog.
Can I come look at your products?
Yes. Please contact us to schedule a time to view available rental items.
Can I build a wishlist before requesting a quote?
Yes. Add the rental items you’re interested in to your wishlist, then submit your event details so we can prepare a personalized quote.
What information should I include when requesting a quote?
Please include your event date, location, guest count, rental items, desired quantities, delivery needs, and whether you are interested in setup or teardown services.
Are rental quantities guaranteed?
Rental items are not guaranteed until your contract is signed and your deposit is received.
Rental Period
How long do I have the rentals?
Our general rental period begins a few hours before your event and runs until the morning after your event. We try to be flexible, so if you need a longer rental period, please ask when requesting your quote.
Delivery, Pickup, Setup & Teardown
Do you offer delivery?
Yes. Delivery is available. A $50 flat rate applies for delivery within a 50-mile round trip from Wenatchee. After the first 50 miles, mileage fees are calculated at $0.79 per mile.
Can I pick up my rental order myself?
Yes. You may avoid the delivery and pickup fee by picking up and returning the rentals yourself. Please make sure your vehicle has enough space and is appropriate for safely transporting the rental items.
Do you offer setup and teardown?
Yes. Setup and teardown services may be available as a separate add-on depending on your rental order, event location, timing, and team availability. Please contact us for availability and pricing.
Are setup and teardown included in the rental price?
No. Setup and teardown are not automatically included unless specifically listed in your quote or rental agreement.
Cleaning, Returns & Care
Do I need to wash dishes before returning them?
No. Please scrape off any large food particles and place the dishes back in the bins they arrived in. We will handle the washing.
How should tables and chairs be returned?
Tables and chairs should be accessible for pickup. Chairs should be stacked properly back on racks, and tables should be placed where our truck and trailer can access them.
Fees, Deposits & Minimums
Do I need to pay a deposit to reserve my rentals?
Yes. A 50% deposit is required to reserve your rental items and event date. The remaining balance is due 30 days before your event.
Are there any additional fees?
Yes. A 13% non-refundable cleaning fee is included with all rental agreements.
Is there a minimum order?
Minimums apply to orders placed more than one month before an event. The minimum rental fee is $200. There are no minimums for orders placed within one month of your event. Delivery fees still apply regardless of order amount.
Do prices include delivery?
No. Delivery is quoted separately unless specifically included in your rental quote.
Do prices include setup?
No. Setup and teardown are separate services and are only included if listed in your quote.
Service Area
What areas do you serve?
We serve Central Washington, including Wenatchee, Lake Chelan, Leavenworth, Quincy, and surrounding areas. Delivery fees may vary depending on distance, event location, and order details.
Still Have Questions?
Tell us about your event date, location, guest count, and rental needs. We’ll help you build a quote and answer any questions before you reserve.